Products can be returned within 30 days of delivery if they are unused and in original packaging.
Return & Refund Policy
Effective Date: January 1, 2025
At EkoDart, customer satisfaction is our priority. Please review our return and refund policy below.
Return Eligibility
Non-Returnable Items
Opened or used products cannot be returned for hygiene and safety reasons.
Defective or Damaged Products
If you receive a defective or damaged product, contact us within 48 hours with photos for a replacement or refund.
Refund Process
Refunds are processed within 7-10 business days after we receive the returned item. You will be notified via email once the refund is initiated.
Shipping for Returns
Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
Late or Missing Refunds
If you haven't received your refund within the stated timeframe, please check with your bank first, then contact us for assistance.
Gifts
If the item was marked as a gift and shipped directly, you will receive a gift credit for the value of your return.
Important Note
Please ensure products are returned in their original condition with all packaging intact to qualify for a full refund.
Need Help?
If you have any questions about our return and refund policy, please don't hesitate to reach out.
Email Us