Return & Refund Policy

Effective Date: January 1, 2025

At EkoDart, customer satisfaction is our priority. Please review our return and refund policy below.

01

Return Eligibility

Products can be returned within 30 days of delivery if they are unused and in original packaging.

02

Non-Returnable Items

Opened or used products cannot be returned for hygiene and safety reasons.

03

Defective or Damaged Products

If you receive a defective or damaged product, contact us within 48 hours with photos for a replacement or refund.

04

Refund Process

Refunds are processed within 7-10 business days after we receive the returned item. You will be notified via email once the refund is initiated.

05

Shipping for Returns

Return shipping costs are the responsibility of the customer unless the product is defective or damaged.

06

Late or Missing Refunds

If you haven't received your refund within the stated timeframe, please check with your bank first, then contact us for assistance.

07

Gifts

If the item was marked as a gift and shipped directly, you will receive a gift credit for the value of your return.

Important Note

Please ensure products are returned in their original condition with all packaging intact to qualify for a full refund.

Need Help?

If you have any questions about our return and refund policy, please don't hesitate to reach out.