EkoDart Privacy Policy
Contact Email: support@ekodart.com
1. Introduction
EkoDart (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.EkoDart.com (“Site”) or make a purchase from us.
By using our Site or services, you agree to the collection and use of your information in accordance with this policy.
2. Information We Collect
a. Personal Information
When you place an order or contact us, we may collect the following details:
- Name
- Billing and shipping address
- Contact number
- Email address
- Payment details (credit/debit card, UPI, bank transfer, etc.)
- Order history
b. Device and Usage Information
When you browse our Site, we may automatically collect:
- IP address, browser type, and operating system
- Date, time, and duration of visits
- Pages viewed and navigation patterns
- Referring websites or search terms
We collect this data using cookies, log files, and analytics tools to improve our website experience.
3. How We Use Your Information
We use your personal and device information to:
- Process and deliver your orders
- Communicate order updates and respond to queries
- Detect and prevent fraudulent transactions
- Improve our website, products, and customer service
- Send promotional offers and updates (only if you have opted in)
- Comply with legal obligations under Indian law
4. Sharing of Information
We do not sell or rent your personal information.
However, we may share your information with:
- Service providers (e.g., payment gateways, logistics partners) for order fulfillment
- IT and analytics partners for improving website performance
- Legal or regulatory authorities, if required by law
All third-party partners are required to handle your data securely and in compliance with applicable privacy laws.
5. Cookies and Tracking Technologies
Cookies are small data files stored on your device to help us improve your browsing experience.
You can choose to disable cookies through your browser settings, but certain features of the Site may not function properly without them.
6. Data Retention
We retain your personal information only as long as necessary to:
Fulfill your orders,
Resolve disputes,
Comply with tax or regulatory requirements.
You may request deletion of your personal data by contacting us at support@ekodart.com, subject to legal retention requirements.
7. Data Security
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure.
While we strive for the highest security standards, no online transmission is completely secure, and we cannot guarantee absolute protection.
8. Your Rights
As an Indian consumer, you have the right to:
Access, correct, or update your personal information
Withdraw consent for marketing communications
Request deletion of your data, where legally permitted
You can exercise these rights by emailing us at support@ekodart.com.
9. Children’s Privacy
Our Site and products are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors. If we become aware of such data collection, we will delete it immediately.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business or legal obligations.
The revised policy will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact:
EkoDart
[Re: Privacy Compliance Officer]
Ahmedabad, Gujarat, India
Email: support@ekodart.com