Effective Date: [Insert Date]
At EkoDart, we take pride in delivering high-quality cleaning and detergent products designed for performance and safety. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
- Returns are accepted within 10 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- A receipt or proof of purchase is required for all returns.
- Returns will not be accepted for products that have been opened, used, or damaged due to improper storage or handling after delivery.
2. Non-Returnable Items
For hygiene and safety reasons, opened or partially used cleaning and detergent products cannot be returned or refunded, except in cases where the product is found defective or damaged upon delivery.
3. Defective or Damaged Products
If your order arrives defective, damaged, or incorrect:
- Notify us at support@ekodart.com within 48 hours of delivery.
- Include a photo or video clearly showing the issue.
- Once verified, we will arrange a replacement or refund, as applicable.
4. Refund Process
- Once your returned item is received and inspected, you will be informed via email about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- For Cash on Delivery (COD) purchases, refunds will be made via bank transfer or UPI, after verification.
5. Shipping for Returns
To return your product, please send it to:
EkoDart
[Insert Unit No./Address if applicable],
Ahmedabad, Gujarat, India
- Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product.
- Shipping charges are non-refundable.
- Delivery time for exchanged products may vary depending on your location.
6. Late or Missing Refunds
If your refund has not been received within the expected time frame:
- Recheck your payment account or bank statement.
- Contact your bank or card provider — processing times may vary.
- If the issue persists, reach out to us at support@ekodart.com for assistance.
7. Gifts
If the product was marked as a gift and shipped directly to you, you will receive a gift credit for the returned amount.
If the order was not marked as a gift, the refund will be issued to the original purchaser.
Note: This policy applies only to purchases made directly from EkoDart’s official website or sales channels. For products purchased through authorized resellers or e-commerce marketplaces (e.g., Amazon, Flipkart), please refer to their respective return policies.